Will Ward's Computer Help FAQ

💻 Why is my computer so slow?

Most slow computers are caused by background programs, too many startup apps, or lack of updates. Try the following:

• Restart your computer at least once a day
• Uninstall apps you don’t use anymore
• Don’t click on pop-ups or ads offering to "clean" your PC
• If unsure, contact me and I can speed it up safely

🔑 I forgot my password, what do I do?

If it's a Windows login, try:

• Click “Reset password” on the login screen
• If you see a Microsoft email (like johnsmith@outlook.com), go to this page to reset it
• If none of that works, I can help you recover or reset it

🛡️ I think I have a virus

Look for these signs:

• Weird pop-ups or new toolbars
• Apps you didn’t install showing up
• Computer freezing or crashing more than usual

Turn off your computer and contact me, I use safe tools that don’t damage your files.

🖨️ My printer won’t print

Try this first:

• Turn the printer off, wait 10 seconds, and turn it back on
• Check if it’s connected to Wi-Fi or the USB cable
• Make sure the printer is selected as the default one

Still stuck? I’ll help you get it going again.

📦 How do I back up my files?

• Use a USB flash drive or external hard drive
• Copy your folders like Documents, Pictures, Desktop, etc.
• You can also use cloud storage like Google Drive or OneDrive

Don’t wait until it’s too late, back up your memories!

🔄 How do I reinstall Windows?

If your PC isn’t working right, reinstalling Windows can often fix the problem.

Before you do anything, make sure your important files are backed up. After that, you can go to Settings → System → Recovery → Reset this PC. Windows will walk you through the steps. If you choose “Keep my files,” it keeps your photos and documents but removes apps and fixes system issues. If things are really bad, “Remove everything” gives you a clean start.If any of that feels confusing or you’re worried about losing something, I handle this for clients all the time. I can safely back up your files, reinstall Windows, and get everything running smoothly again. Just reach out and I’ll walk you through the easiest option for you.

💾 I’m running out of storage, what should I do?

Start by checking where your space is going:

• Delete old downloads and large videos or photos you no longer need
• Empty the Recycle Bin (right-click it on the desktop)
• Uninstall programs you don’t use anymore
• Use tools like “Storage Sense” on Windows to help clean things up

Still full? I can help clean it up safely or upgrade your drive.

🌐 Why won’t my Wi-Fi work?

Try this first:

• Unplug your modem/router, wait 30 seconds, and plug it back in
• Make sure your computer is connected to the right Wi-Fi name
• Restart your computer and try again

If your internet still isn’t working, it could be the router or your provider. I can help figure it out.

📸 How do I move pictures from my phone to my computer?

• Use the USB cable that came with your phone
• Plug it into your computer, on most phones, you’ll need to tap “Allow” or “File Transfer”
• Look for your phone in File Explorer under “This PC”
• Drag and drop your pictures to the Pictures folder

If you’d rather use wireless tools or need help, I’ve got you covered.

🔇 I can’t hear any sound, how do I fix it?

• Check the volume on your computer and speakers
• Look for a small speaker icon in the bottom-right, click to raise the volume
• Make sure your headphones or speakers are plugged in fully
• Restart the computer if sound still doesn’t work

Still nothing? I’ll check the drivers and hardware for you.

🔌 How do I shut down my computer properly?

• Click the Start button (bottom-left corner)
• Click the power icon
• Select “Shut Down”, this closes everything safely

Don’t just hold the power button unless it’s frozen. That can damage files.

🧹 How can I keep my computer healthy?

• Restart it every day or two
• Run updates when they pop up
• Don’t click on sketchy ads or links
• Back up your files every month
• Keep food and drinks away from your keyboard!

It’s like brushing your teeth, small habits keep it running smooth.

📞 Need more help?

Call or text me anytime at (843)-901-4691 or visit will-ward.com. I’ll treat your computer like it’s my own, and I’m great with explaining things!